Last Updated: 3 August 2025

1. Introduction
PharmaLink Academy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our website, purchase our courses, or engage with our services.

We are the “data controller” under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect the following information:

• Identity Data (e.g. name, date of birth)

• Contact Data (e.g. email, phone number, postal address)

• Financial Data (e.g. payment card details processed securely via third-party payment providers)

• Technical Data (e.g. IP address, browser type, device information)

• Usage Data (e.g. how you use our website, course access history)

• Marketing & Communication Preferences

3. How We Collect Your Data

• Directly from you (forms, course enrolments, emails)

• Automatically via cookies and tracking technologies

• From third-party partners (payment processors, webinar platforms, advertising partners)

4. How We Use Your Data
We process your personal data to:

• Provide access to our courses and services

• Process payments and manage transactions

• Send important updates regarding your course or account

• Improve our website and customer experience

• Send marketing communications (where you have consented)

• Comply with legal obligations

5. Legal Basis for Processing
We rely on the following legal bases:

• Performance of a contract – to deliver our courses and services to you

• Legitimate interests – to improve our offerings and operate our business

• Consent – for marketing communications and non-essential cookies

• Legal obligation – for record-keeping and compliance with laws

6. Data Sharing
We may share your data with:

• Payment processors

• IT and hosting service providers

• Marketing platforms

• Professional advisers

• Regulators and law enforcement (if required)

7. International Transfers
If we transfer your data outside the UK, we will ensure adequate protection in line with UK GDPR (e.g., Standard Contractual Clauses).

8. Data Retention
We keep your personal data only as long as necessary for the purposes outlined or to comply with legal obligations.

9. Your Rights
You have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Withdraw consent at any time

• Data portability

• Lodge a complaint with the ICO (www.ico.org.uk)

10. Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

11. Contact Us
If you have questions about this Privacy Policy, contact:
Email: [email protected]
Address: The Innovation Centre, Brunswick Street, Nelson BB9 0PQ